Shipping policy

Shipping policy

 

Shipping Policy: Pre-Order Items

Thank you for choosing to shop with us. We are excited to offer you exclusive pre-order items that are carefully curated and crafted to meet your needs. Please review our shipping policy regarding pre-order items:

  1. Pre-Order Process: When you purchase a pre-order item, you are securing your order for a product that is not yet available for immediate shipment. Pre-order items are clearly labeled as such on our website.

  2. Estimated Shipping Time: Pre-order items have an estimated shipping time frame specified on the product page. Please note that this is an approximation and may be subject to change due to unforeseen circumstances such as production delays or supplier issues.

  3. Weeks to Ship: Pre-order items typically take several weeks to ship from the time of purchase. This is because we want to ensure that each item meets our quality standards before being dispatched to you.

  4. Notification of Shipment: Once your pre-order item is ready to ship, you will receive a notification via email or other contact method provided at the time of purchase. This notification will include tracking information so you can monitor the progress of your shipment.

  5. Expedited Shipping: Please be aware that expedited shipping options are not available for pre-order items. We appreciate your patience and understanding as we work diligently to fulfill your order.

  6. In-Hand Shipping: Once the pre-order item is in stock and in our possession, it will ship within the same week. We prioritize processing pre-order items swiftly to minimize any additional wait time for our customers.

  7. Combined Orders: If your order includes both pre-order and in-stock items, please note that we may hold the entire order until all items are available for shipment. If you prefer to receive in-stock items separately, please contact our customer service team to arrange for separate shipments.

  8. Shipping Address: Please ensure that the shipping address provided at the time of purchase is accurate and up to date. We are not responsible for items shipped to incorrect addresses due to customer error.

  9. Custom Fees: It is important to clarify that we do not assume responsibility for any customs fees that may be incurred during the international shipping process. Customs fees are determined by the regulations and policies of the destination country, and they are the sole responsibility of the recipient. As such, we encourage our customers to familiarize themselves with their local customs regulations to understand any potential charges that may arise.

  10. Pre-Made Orders: Please allow 2-3 days for the order to process and 5-7 days to ship.

If you have any questions or concerns regarding our shipping policy for pre-order items, please don't hesitate to contact our customer service team for assistance.

Thank you for your support and patience as we strive to deliver exceptional products and services to you.